ARC Facilities

New user activation – instruction with password format

Any current user of ARC FACILITIES can send campus invitations to users who are not registered with ARC FACILITIES. 

When the account admin sends campus invitations (by adding users in the team of the campus to be shared as new team members) to new users, these new users could be of two types: Employee or Shared. 

New 'Employee' user getting campus invitation:

When a user is added as an employee user under Settings > User Management, that user receives account activation email. When that user activates his/her account that user will automatically get access to all campuses in the account as he/she joined as an Employee user. 

Screenshot below displays an account activation email received by an employee user:

When that same user is added to a campus team that user again receive a campus invitation email. 

Screenshot below displays an campus invitation email received by an employee user:

Hence, the invited users will receive a campus access link in their email ID (the email ID which is entered by the account admin while creating the new users). On clicking the link, received in the email, the application will redirect the invited user to the Account Activation screen (if the user is added to the team of the campus which is being shared as an employee user i.e. the campus is shared to an employee user). The screen will show instructions describing the format of password that he/she needs to enter (this is in case the complex password policy & two-step verification are enabled in the account of the user who shared the campus).

Screenshot displaying the Account Activation screen for an invited user (to be added as an employee) who does not have an ARC Facilities account:

After setting up the new complex password and clicking the [Sign in] button, the user will be navigated to the Update PIN screen. This screen is shown below,

After setting the new PIN, the invited employee user (new user) will click the [Submit] button and will be able to enter the ARC FACILITIES application with access to the shared campus. After entering the invited user must setup security questions with answer (at least one question needs to be setup).

If that user clicks the campus invitation link in his/her email after account activation then he/she will reach the following screen,

New 'Shared' user getting campus invitation:

When a new user is added by the account admin through the Settings > User Management screen as a Shared user, then that user will not receive an account activation email. That user will only receive a campus invitation email when that user is added to a campus team from the User management section.

Screenshot below displays an campus invitation email received by an shared user:

The invited users will receive a campus access link in their email ID (the email ID which is entered by the account admin while creating the new users). On clicking the link, received in the email, the application will redirect the invited user to the Campus invitation screen (if the user is added to the team of the campus which is being shared, as a shared user i.e. the campus is shared to a shared user).

Screenshot displaying the Campus invitation screen for an invited user (to be added as a shared user) who does not have an ARC Facilities account:

The shared user does not need to set up a complex password or PIN even if two-step authentication is enabled in the account of the user who shared the campus. 

The shared user will simply enter a normal password (without matching the criteria of a complex password) and click the [Sign in] button to enter the application. The shared user will only get access to the campus that has been shared with him/her. A shared user will not have access to campus settings and campus team.

Existing user getting campus invitation:

Existing account users when added to the campus team will also receive a campus access invitation link in his/her registered email ID. These type of users will directly land on the log-in screen through the campus share link in the email. The user will have to enter his/her existing password & PIN to accept the campus invitation. If the account of the user to whom the campus has been shared is complex password & two-step verification enabled, then the user will have to enter a complex password and PIN to accept the campus share.

Screenshot displaying campus invitation screen for an existing user:

Failing to enter a complex password three times, will result in security questions appearance. Failing to answer the security question & password can result in account locking. The same scenario in the application as well for PIN entering which comes after successful entering of complex password.

Password policy implementation on custom log-in screen:

The password policy will work similarly on a custom log-in screen as it works on a normal log-in screen. The custom log-in screen appears if the user has bought the log-in theme from the Account settings screen inside the application.